CIERTO

Peter Holmes C.V.

21 Redlands, Penshaw, Houghton-le-Spring, DH4 7LE
(Home) 0191 385 3692 (Mobile) 07958 362 408
(Email) latriggholmes (at) btinternet.com

Professional Overview:

An experienced Senior IT Project Manager with a proven track record of success in both the private and public market sectors. Providing high-level strategic project planning and implementation control to build consistently improved project performance and to exceed customer expectations.

A strong pro-active leader, empowering staff to take ownership, providing coaching, training and mentoring to build cohesive teams working together to achieve individual targets and company objectives.

Experienced in software development, business change management, infrastructure management and improvement, introducing operational sustainability and ensuring on time project within budget guidelines.

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Career Highlights Include:

Played a pivotal role in assisting the CSA to achieve its 2008 / 2009 maintenance collections target of £1080m.
Successfully led the bid and delivery of the high profile Integrated Children’s Services project for Hartlepool Borough Council, gaining widespread recognition at the National Public Sector Forum.
Achieved turnaround of the failing Scottish Criminal Record Office project including 3 major releases and 60 operational changes with 4 months, resulting in 100% increasing processing and eradication of the 11,000 case backlog.
Successfully implemented the Edinburgh Metropolitan Area Network.
Deployed the first implementation of CTI within the UK.

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Career History:

2008 to Date: Independent IT Project Manager: Cierto Ltd (contracted to DWP via Capita)

Responsible for providing project management services to the client, DWP (CSA).
Managed development and maintenance of a robust Debt Enforcement system.
Enabled improvements in delivery of Management Information for Secretary of State.
Prepared project budgets plans and controlled expenditure throughout the project.
Delivered project goals and milestones, including technical and financial aspects.
Monitored performance, report on progress & initiated corrective action as required.
Managed and supported project team members, giving clear focus and direction.
Proactively assessed risk and initiated contingency actions.
Ensured project team and other contributors took ownership for key milestones.

2006 to 2008: Project Manager: Northgate Information Solutions

Responsible for playing a major role within the Software Development and Service Management teams, managing critical local government projects.
Progressed standards within failing projects to ensure completion of initiatives.
Successfully led the bid and delivery of the high profile Integrated Children’s Services project for Hartlepool Borough Council, gaining widespread recognition at the National Public Sector Forum.
Successfully migrated 1,700 Lotus Notes users to MS Exchange across 40 sites in 2 months with no user down-time, fully co-ordinated with the parallel MS Outlook training program.
Successfully recovered the failing document management system. The public portal was online within 2 months and 50,000 planning documents were re-rendered.
Represented the company in management of customer & supplier relationships.
Demonstrated advanced skills of risk and issue management.
Ensured complete client satisfaction through the implementation of key improvements.

1987 to 2006: Project Manager: BT Global Services

Responsible for managing numerous mission critical key projects with numerous prestigious local and central government clients, such as City of Edinburgh Council, DWP, the MOD and the Army.
Demonstrated advanced leadership skills in the management of staff and systems.
Tasked with the assessment and recovery of previously failing projects.
Led significant cost reductions on individual projects and increased service productivity.
People manager for 12 members of staff.

2005 to 2006: Scottish Criminal Record Office

Led turnaround of this key Document Management workflow system; processing criminal disclosure applications.
Formulated critical change initiatives to eliminate weekly system crashes.
Achieved 100% increase in processing within 6 months & eradication of backlog of 11,000 cases, resulting in increased revenue generation and cost reductions.
Developed & integrated 60 operational improvements & 5 critical enhancements.
Co-ordinated activities, performance & work schedules of PMs and project team.

2004 to 2005: Department of Works and Pension Child Support Agency

Managed project to deploy call recording software across 6 call centres.
Coordinated test procedures with key partners such as Verint and Siemens to ensure a robust & functional system.
Led the project team to achieve milestones in line with defined objectives.
Led the project, achieving timely delivery with no post-implementation issues.

2002 to 2004: Department for Works and Pensions

Managed project to enhance security of advanced telephony system through implementation of key improvements.
Accountable for full project lifecycle from business case to deployment & delivery.
Led project to incident free roll out of improvements to 70 contact centres & 600 servers.

2000 to 2002: City of Edinburgh Council

Implemented the Metropolitan Area Network to provide data & voice network services across the city and meet the Smart City requirements.
Coordinated system testing to ensure full functionality and to meet client demands.
Managed the BT installation across over 500 unique sites including 300 schools.
Achieved unprecedented results, with final delivery at 20% below forecast cost levels.
Improved management of council resources, reducing headcount & network issues.
Facilitated a uniformed approach to voice & data services across council operations.

1999 to 2000: Land Registry of Northern Ireland

Managing the roll-out of 800 PCs over 3 weekends providing MS Office and bespoke Land Registry integrated software. Coordinating the implementation of business process training in conjunction with the roll-out plan.

1996 to 1998: Army Personnel Centre

Managing the implementation of the Army Personnel Centre at Glasgow, including the deployment of a data warehouse and management of the relocation from 6 closing UK sites.
Integrated training program in conjunction with the transfer of staff to Glasgow.
Data warehouse system development including barcode reader management software.

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